We believe in ethical conduct of business and considers protecting the vital classified information received from client and built in to the project sacrosanct.
We ensure very high-level protection of the data / code / know-how, received from our Customers while executing their orders. We are ready to sign Data Non-Disclosure Agreement in the mutually agreeable format.
Service level agreements are put in place to define the minimum level of service that must be provided. They are, therefore, the basis for measuring our performance. SLA's will typically be included in the contract schedules and cover a number of areas of service including.
Measuring and monitoring service levels can be achieved through user satisfaction surveys and analysis of performance data such as system response and job turn around times. It is not always easy to identify performance measures that accurately reflect the standard of service required by the client's users.
SLA's can be ineffective documents unless the client has practical and realistic remedies in the event of non-performance. Such remedies might include the withholding or deduction of agreed rebates from fees otherwise payable to us, if the agreed level of performance is not maintained. The client needs to be aware that SLA's are not inflexible and there should be a review period in the SLA to cover changing client requirements and new technology.
All materials, created by Samyak Online in the course of project execution, e.g. software, source code, data structures, documentation, design options, etc., fully belong to the client unless agreed to separately. After project completion all materials are transferred to the client, and after he/she confirms the successful receipt, all electronic copies of this data will be purged unless instructed otherwise by the client. Samyak Online is flexible and ready to consider additional conditions pertinent to rights of ownership for produced materials.
Samyak Online takes care in delivering a high quality product that fully adheres to the specifications defined and approved by the client. Though the deliverables are tested at multiple levels by us and also accepted and approved by the client, there can be times when bugs occur after the final delivery is made. Samyak Online offers to its clients 30 days (after the final delivery) testing and trial period under which all bugs found by the Customer are fixed free of charge. Even after expiration of this period, we might provide the clients short cost-free consultations on the project concerning source code, implementation etc.
We can offer paid support services for created products, like modification of the product and creation of successive versions, product setup, customization, and administration at the Customer's servers, end user support
We provide a dedicated support team to support the product/software developed by us.The support can also be extended to providing the email and chat support to your customers. We can train our people to provide the back office support required to run the projects developed by us for you.
As per mutual agreement.
By Wire Transfer or PayPal